Settings
The Settings view (/staff/settings) controls your account, organization, appearance, notifications, and integrations. Settings are split into personal settings and organization-level settings.
Personal settings
Profile
Update your display name, avatar, and email address.
Appearance
- Theme — light or dark mode
- Date format — choose how dates are displayed across the app (e.g. DD/MM/YYYY or MM/DD/YYYY)
- Time format — 12-hour or 24-hour clock
Notifications
Configure email notification preferences. Changes take effect immediately and only affect your own account.
Subscription notifications
When you subscribe to a room or form (via Get emails in the room settings panel), you receive an email each time new feedback arrives. The digest frequency controls how those notifications are batched:
| Frequency | Behaviour |
|---|---|
| Immediate | One email per new response, sent as soon as feedback is processed |
| Daily | All new responses since the last digest, sent every day at 8 AM |
| Weekly | All new responses since the last digest, sent every Monday at 8 AM |
The digest email groups responses by room or form and shows a short preview of each response with its sentiment. You can unsubscribe from a specific room directly from the email footer without affecting your other subscriptions.
Serious concern and safety alerts
- Serious concern alerts — email when feedback is flagged by AI as a serious concern. Enabled by default for owners and admins; members can opt in.
- Flagged feedback alerts — email when feedback is flagged by the moderation system.
These alerts are always sent immediately regardless of your digest frequency setting.
Action queue notifications
- Ticket assignment emails — email when a teammate assigns you a ticket in the Act workspace. On by default. No email is sent when you assign a ticket to yourself, and every assignment email carries a one-click "Stop assignment emails" link in its footer.
Security
- Change your password
- Manage active sessions
Organization settings
Visible to admins, owners, and system admins only.
General
- Organization name and slug
- Organization type (Education, Healthcare, Enterprise, SaaS, Nonprofit, Government, Other) — this affects how the AI interprets feedback, including serious concern detection
- Organization logo (shown in the widget and on feedback pages)
- Default feedback customization applied to new rooms
Members
Invite team members by email. Each member is assigned a role:
| Role | Permissions |
|---|---|
| Owner | Full access, billing, and org deletion |
| System Admin | Same as Owner except billing and org deletion |
| Admin | All settings except billing and org deletion; access to serious concern settings is owner-controlled |
| Member | Create and manage rooms/forms; view all responses |
Remove members or change roles from the Members list.
Rooms
Manage all rooms in your organization — rename, archive, or delete rooms, and configure room-level defaults.
Forms
Configure default form behavior including question templates and how form responses are processed.
Integrations
Connect third-party services. Available integrations depend on your plan.
| Integration | Status | Plans |
|---|---|---|
| Jira | Live | Team Pro, Enterprise |
| Slack | Live | Team Pro, Enterprise |
| Microsoft Outlook | Coming soon | — |
| Microsoft Teams | Coming soon | — |
Each integration is set up from this page. For a full guide to each integration including triggers, setup steps, and troubleshooting, see Integrations →.
Serious concern detection
Configure how the AI detects feedback that requires immediate attention. This section has three areas of configuration:
Feedback scope
Choose which feedback gets scanned:
- Negative feedback only (default) — only feedback classified as negative sentiment is analyzed. Recommended for most organizations.
- All feedback — scan every submission regardless of sentiment. Use in high-risk environments where concerns may be hidden in neutral or seemingly positive feedback.
Detection sensitivity
Adjust how aggressively the AI flags content:
| Level | Behaviour |
|---|---|
| Low | Only flags clear, explicit concerns. Minimizes false positives. |
| Medium (default) | Balanced. Flags explicit and moderately ambiguous language. |
| High | Flags anything potentially concerning. Best for high-risk environments such as healthcare or child services. |
Custom detection criteria
Write natural language instructions that describe what your organization specifically considers a serious concern. This is added on top of the base detection rules — it can never override the core safety definitions (harm, threats, harassment, etc.).
- Up to 2000 characters
- Use bullet points for clarity
- Avoid overly broad criteria that would flag normal complaints
Six pre-built templates are available (Education, Healthcare, Enterprise, SaaS, Nonprofit, Government). Clicking a template fills in the criteria field — you can then edit it to fit your needs.
Example (Education):
Flag any feedback mentioning:
- Concerns about a professor's inappropriate behavior towards students
- Students feeling unsafe in labs without proper supervision
- Students struggling with mental health due to course pressure
- Bullying in group projects
Admin access control
Owners and System Admins can restrict this settings section to owners-only by toggling Allow admins to configure serious concern detection. When disabled, only owners can view or change these settings.
Billing
View your current plan, usage, and upgrade options. Manage payment methods and invoices.
Available plans:
| Plan | Key features |
|---|---|
| Free | Limited rooms, basic insights |
| Individual | More rooms, AI summaries |
| Team | Shared dashboards, digest emails, more rooms |
| Team Pro | Widget, Jira, webhooks, API access |
| Enterprise | Everything, audit logs, SLA support |